Basic Provisions

1Win is a licensed gambling establishment registered by the Government of Curacao (license number 8048/JAZ2018-040). This registration obligates the company to adhere to international standards and national regulations. To protect user data, 1Win must comply with the law and follow proper procedures.

The privacy policy outlines the legal framework, rights, and obligations of both the users and the establishment. Users must read and agree to this document before playing. Without consent to share personal information, access to certain services will be restricted.

Grounds of Policy

1Win Kenya ensures that the collection and analysis of personal data are based on legal grounds, including:

  • Contractual Obligations: When a user registers, they enter a legal agreement, requiring the establishment to obtain necessary data.
  • Compliance with Legal Requirements: As a licensed operator, 1Win must adhere to obligations from law enforcement and comply with anti-money laundering regulations and responsible gambling practices.
  • Legitimate Goals: The establishment uses personal data to pursue its own rights and objectives.
  • Client Consent: Users may occasionally provide written consent for data collection and processing.

Data Categories

Upon accessing the site, 1Win Kenya collects and analyzes personal information, categorized as follows:

  • User-Provided Data: Information such as name, gender, date of birth, contact details, and identification documents collected during registration.
  • Automatically Collected Data: Details about the user’s device, IP address, language settings, session duration, and browser settings gathered during site visits.
  • Financial Activity: Monitoring of users’ monetary transactions to comply with anti-money laundering laws.
  • Third-Party Information: Data from publicly available sources or partners collaborating with 1Win Kenya.
  • Cookies: Files placed in the user’s browser to enhance the gaming experience by identifying preferences.

Application of Information

1Win Kenya uses personal data lawfully and securely for legitimate purposes:

  • To provide access to services and products.
  • To process user operations on the site.
  • To communicate with customer support.
  • To verify player identities.
  • To meet legal obligations to authorities.
  • To reduce risks related to fraud and illegal activities.
  • To promote responsible gaming practices.
  • To improve service quality and site performance.
  • To support marketing efforts.
  • To facilitate financial transactions.

Disclosure

1Win commits to not selling or transferring user data to third parties, with some exceptions:

  • Affiliates within the 1Win group.
  • Partners and service providers.
  • Authorities in cases of legal requests or illegal activities.
  • Affiliate program members who referred the user.
  • Other parties with the user’s consent.

Communication and Complaints

1Win Kenya offers customer support to address data security or privacy concerns. Users can email support@1win.xyz for assistance with:

  • Accessing, updating, or deleting personal information.
  • Resolving complaints related to the privacy policy.
  • Technical support for any issues encountered.

Users may need to provide evidence of any problems, and if dissatisfied with the resolution, they can contact their local data protection authority.

Retention Period

1Win retains personal information as long as necessary to fulfill its purpose or until the user closes their account. Even after account deletion, data will be stored for five years.

1Win Kenya is dedicated to safeguarding the confidentiality of personal information throughout its retention and use.